for anyone who has ever worked in food service

[Sanzenbacher]

I soon wish to join you in this. I haven't worked seriously in the past in food service only.for.service.work in high.school and my good friend's family own a restarauny and I help out occasionally. However on the.app I put I worked with.them since.2005 doing serving prepping cleaning etc.

So the.question comes up. Explain a time u provided great.customer service. Explain a time you.calmed down an angry.customer and so on. What.are some actual instances. You've experienced?

[Duke Zion]

one example would be you helped a customer who was mad that when she made a order it was more then she thought it was therefore you explained to her why it was that much calmly and she calmed down and paid for the order

[Sanzenbacher]

Ah as in she ordered a soda and kept getting refills thinking they.were.free or that she tried ordering a lunch menu item at dinner? Good idea. Thanks. )

[Duke Zion]

Originally Posted by Sanzenbacher

Ah as in she ordered a soda and kept getting refills thinking they.were.free or that she tried ordering a lunch menu item at dinner? Good idea. Thanks. )

I meant more so the price, but that is a good one as well.

[HelloClarice]

being nice to people's children always scores customer service points...like being extra patient with picky kids when they order, or pointing parents towards low priced items if they don't have kid's meals

[ThaTermeneter]

Due to under-staffing the workers were struggling to keep up a reasonable pace getting orders taken, you always apologized for the wait and stayed calm with upset guests and despite the chaos managed to defeat the lunch/dinner rush without an incorrect order

[DJ Meaty Cheeks]

If you are female show as much boob as legally allowed.

[Sanzenbacher]

Originally Posted by HelloClarice

being nice to people's children always scores customer service points...like being extra patient with picky kids when they order, or pointing parents towards low priced items if they don't have kid's meals

This one sounds good. The.restaraunt.I helped.at was Chinese...so I could say.that I offered a suggestion of sesame chicken and it is simply fried chicken in batter and its the.rice and noodz that.scare kids away

Good one pal

[Sanzenbacher]

Originally Posted by ThaTermeneter

Due to under-staffing the workers were struggling to keep up a reasonable pace getting orders taken, you always apologized for the wait and stayed calm with upset guests and despite the chaos managed to defeat the lunch/dinner rush without an incorrect order

I used.that.exact one previously.when I.was interviewing at a dunkin. Donuts. Ill bust.it out.again

[HelloClarice]

seriously, if you just show them you're capable of interacting nicely with others and have the ability to haul ass, remember orders, and not fuck things up you're golden.

[Duke Zion]

Originally Posted by HelloClarice

seriously, if you just show them you're capable of interacting nicely with others and have the ability to haul ass, remember orders, and not fuck things up you're golden.

Pretty much this, People get fired from those jobs all the time because they dont work hard enough to keep them, dont take them seriously, etc..

[Asheville]

Originally Posted by Sanzenbacher

This one sounds good. The.restaraunt.I helped.at was Chinese...so I could say.that I offered a suggestion of sesame chicken and it is simply fried chicken in batter and its the.rice and noodz that.scare kids away

Good one pal

I hope you don't use periods.instead.of.spaces on your job application.

[M. Samuel Chevalier]

hes.probably.using a phon.e

anyway, im not, but I have worked in the food industry. If your experience (or as its listed) is kitchen work, it might be difficult to create a circumstance where you interacted directly with the customer. Sure, it could happen and does, but maybe you held another job where you did interact with a customer, even if it wasn't food industry.

An example I can think of might be where a cook, on his break, walks through the dining room (which, if you do, you should take your apron off) to use the bathroom (like, really has to use the bathrooom) and a customer asks him if he could get them a water. he obliges, and upon returning to the table, is asked for dessert menus. Again, he satisfies the customer's expectation, before finally relieving himself, washing his hands quite thoroughly, and returning to work before his scheduled break ends

[Psychotogen]

You're not going to like the job. I can tell by the question you're asking. I've been doing this for the past 10 years so I know. You basically just want to get the job done while fucking off and talking about sex and bestiality until It's time to get wasted. I'm just saying. Any day that you don't have any complaints is a good day. You can't make everyone happy.

Oh, and you should get good at doing cocaine and eating dinty moore stew out of a can.

[HelloClarice]

Originally Posted by M. Samuel Chevalier

hes.probably.using a phon.e

anyway, im not, but I have worked in the food industry. If your experience (or as its listed) is kitchen work, it might be difficult to create a circumstance where you interacted directly with the customer. Sure, it could happen and does, but maybe you held another job where you did interact with a customer, even if it wasn't food industry.

An example I can think of might be where a cook, on his break, walks through the dining room (which, if you do, you should take your apron off) to use the bathroom (like, really has to use the bathrooom) and a customer asks him if he could get them a water. he obliges, and upon returning to the table, is asked for dessert menus. Again, he satisfies the customer's expectation, before finally relieving himself, washing his hands quite thoroughly, and returning to work before his scheduled break ends

this is really good advice

[ThaTermeneter]

HI CLARICE

[Sanzenbacher]

Originally Posted by Asheville

I hope you don't use periods.instead.of.spaces on your job application.

As the below poster said, I'm on a phone. :/

[General Butt.Naked]

A black family of 20 or so, came to my restaurant 35 min after their reservation time, one night on an evening where we were experiencing an horrible streak of pissed off beligerent customers and immediately began to argue with the hosts about why no table was available. After name dropping the owner of the establishment, we rolled our eyes and rushed a few people out in order to make tables free for a 4-top. The party began to order- 18 oz flat iron steak and king crab legs...every one ordered it. The most expensive thing on the menu of course, at $44.99 a plate. When they began recieving their entrees, we noticed that whenever they though no one was watching, theyd shuffle all the crab legs onto one of the other people's plates, and then flag down their waitress and berate her when she tried to explain that each plate comes equally portioned. After the big fat, 400lb "patriarch" resorted to "you calling me a liar?!" and "Well lets call your boss and see 'bout that shit. Have fun losin' yo muthafuggin job..." , the server aquiesced and brought in 4 more orders of legs. They continued to make asenine requests all night, berating the servers, the other diners. At one point, one of the skinny "uncles" tucked a twenty dollar bill into a busboys shirt pocket and told him to run down the street and get him some malt liquor (I shit you not).

When it was nearing the end of the meal, I noticed members of the family slowly starting to trickle out of t he restaurant, and the patriarch had provoked yet another altercation. The girl was crying now and saying "I dont know what you want me to do sir..." The fat guy gestured to another diner and said "This bitch wanna know what I want her do. Mayube get yo head out yo mufuggin ass n bring me a rum coke like I fuckin asked" (I think people were getting sketched out since the bill was now well over $1000, and people were slinking out to the parking lot). When it was clear she wasnt going to bring more drinks until she could go run the credit card, he said "Stupid bitch" and began to walk out. She broke down in tears at that point, and I just blew my top. I stepped up to him and said "You know what? Why dont you call the owner? Because Im just curious to see what he's gonna say. This girl has busted her ass all night to meet your every request, and from the moment you and your party walked in here, all youve done is call people names, try to scam the restaurant, and make every one elses dining experience worse. We do our best to accommodate everyone, and we'd love to have anyone dine with us...but not if you can't show a person a shred of fucking common courtesy. When you plop down money here, it doesnt buy you a fucking slave for the night that you can laugh at and and call a bitch. These are honest people here in this restaurant, who bust their ASSES day in, day out to pay our rent, tuition, or whatever. We dont come here to be treated like this by people like you. So if you think that you can manage to treat our staff with that bit of respect theyre owed, we'd love to have you dine with us again in the future. If you can't- dont come back."

At this point he left the building and got into an Expedition out back. The bus boys tried to write down the license plate numbers, but theyt were gone. The diners all immediately stood up and started clapping, and any and all complaints we had had stopped immediately. All the people that were assholes that night turned into model customers, and someone even wrote a $600 check to cover part of the meal that the family walked out on. People dropped huuuge tips- like %30, 40- and we didnt have one problem the rest of the night.

The motherfucker tried to call later and have me fired, said I called him a "slave", and tried to get ANOTHER free meal on the house. Thankfully the management were smart enough to tell him to fuck off.

Also got a blowie from the girl a couple nights later, n we dated briefly. Textbook handling of a situation like that, except maybe the couple of times I cursed at him.

Anyway....worst customer ive EVER dealt with.

[Rude Louis]

I worked at a 24 hour diner in downtown before, and let me tell you.

I wanted to kill almost every single customer.

They're rude, obnoxious, snobby (even if they're poor. You know what? ESPECIALLY if they're poor) and the worst part was that the owners of the restaurant treated the workers like slaves. We didn't have a proper changing room (fucking broom closet), we didn't get proper time off, the management didn't comply with standards, they basically made any situation where a customer was upset into "the waiter's fault" and overall it was Hell.


We got no breaks motherfucker. No breaks at a 24-hr restaurant.

I broke my back for six months working in that fucking restaurant and if I ever step foot into the building again it will be with chains, a padlock, a can of gasoline, a zippo and a very unpleasant disposition.


EDIT: Months later I got a call from the U.S. Dept. of labor. Turns out the restaurant was found to have purposefully not payed a good percentage of waiters what we were owed. I got $400 in the mail, same as 20 or more waiters. Too bad $8000 probably won't be enough to bankrupt them.

[Ethan]

I've worked in the back of the house for 6 years now. If you want to be a good server, first and foremost learn all of the ingredients of all of the dishes and develop a very appetizing summary for each. Next, learn how the dishes are actually prepared so that you can make your summary sound even more appetizing.

Now, learn where everything you need is. Where in the kitchen are the portion cups, condiments, sauces? Don't expect to be trained in this. Learn where everything is so that if you need a side of something for a customer, you know who to ask or you can get it yourself.

Run food for other servers, so that when later you have a question for the chef, he'll give you his full attention because he appreciates your work ethic.

Don't ask questions you can answer for yourself (READ THE FUCKING TICKET)

When the kitchen is busy, don't stand at the window and have a conversation unrelated to work. Cooks will hate you for it.

When waiting for your food to be ready, find something to do. If you don't have enough time to do something, then be SURE you are out of the flow of traffic. Nothing pisses me off more than a server standing in the window, waiting for her food, having a loud conversation and dancing all over the entrance to the kitchen, talking OVER myself and the chef trying to figure out what a ticket means (because some server has no fucking idea how to add a modification to a ticket because they don't know what the ingredients of the dish are or how its prepared) while the server is standing IN MY WAY as I'm trying to get her food to the window for her.

Don't chew gum. For the love of god don't chew gum.

Don't pick food off of the customer's plate, especially when you're standing in the window.

Most importantly, forget about making money. Your goal is to provide a good dining experience to the people gracious enough to provide your employer with business. You can count your money when you clock out.

[ThaTermeneter]

damn CASPER that is quite the story, probably don't want to tell that during an interview though I don't think I could have stayed so cool


and Rude Lewis that is a really good attitude you got there, bub
No wonder you don't have as many material possessions as you would like

[Malice]

I love Casper's epic stories.

[Rude Louis]

Originally Posted by ThaTermeneter

and Rude Lewis that is a really good attitude you got there, bub
No wonder you don't have as many material possessions as you would like

Still trolling I see.

0/10