Last year I bought a used RCBS auto 4x4 reloading press. When I got it, it needed a little tlc and was missing some parts. I called RCBS to get the replacement part and the pieces I was missing. When I called I got a computerized prompt with only two options. And within a minute had a live American non towelhead sounding operator on the line. I told them what I had and the part numbers I needed. They took my address and told me everything should be there in a few days. Even though I told them I bought the press used and some of the items I wanted were lost they considered all the parts warranty and didn't charge me a dime.
So needless to say, my next reloading equipment purchase will be an RCBS.
The reason I bring it up now is that I just finally went to switch over to loading something that used large primers and realized I accidentally ordered a small primer seating plug instead of the large primer plug that I was actually missing. I called them back up and they had one at my door within 3 days at no charge.
Last edited by Groundhog whacka; 06-03-2012 at 02:29 AM.
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Nice talk sugar lips.
How is it any different from someone buying a car that still has 10,000 miles left on the factory warranty. If their stuff has a lifetime warranty, it's no skin off your ass. The freebies they gave me is just good business. It may have cost them a total of $3.00 to hook me up with the couple of small parts
I was missing but they now have a loyal customer.
Now go try to troll another forum d-bag.